How We Handle Your Questions
Most of what reaches our inbox is the same handful of questions, asked in different words: how do I open an account, where do I send my bKash, why is my wallet still showing a pending withdrawal. A written answer here is faster than a queue, so we wrote the page. Each entry covers the step, the reason behind it, and what
to do when the first attempt does not land. Where a question depends on your device, we say so and name the path. A wallet check on an Android handset looks different from a desktop browser, and the app handles PIN prompts in its own way. Where a question depends on the rail, we name that too: bKash cash-in is approved inside
your own app, Nagad and Rocket run their own confirmation screens, and none of them need a screenshot sent to us. If your question is not on the page, live chat and email both reach a person on the desk. We add a new entry when the same question keeps arriving, and we remove one when the step it describes no longer
exists. That keeps the list short and worth reading.
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer